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This English version is provided for convenience. In case of any difference, the Romanian version prevails.
This page summarises the general booking terms at Pensiunea Cristina (SC Luc Antonio SRL (CUI 25739050, Trade Register no. J16/917/2009)). The specific terms of each stay are those in the offer we send you and that you confirm. If anything is unclear, please ask us before confirming.
How to make a booking
Bookings are made by phone (0749 155 547), WhatsApp or email (pensiuneacristina2015@yahoo.com). The website does not allow online bookings or payments. A booking is considered confirmed once you receive our confirmation, with the offer and the related terms.
What the price includes
- accommodation in the chosen room, for the agreed period;
- breakfast;
- The total rate, including VAT, is communicated in the offer before confirmation. If local taxes or other additional costs apply, they will be stated in the offer.
Deposit and payment
The deposit (if any) and the method of payment are those in the confirmed offer. Please check them in the offer before accepting.
Arrival and departure
Check-in and check-out times are communicated when the booking is confirmed. If you need a late arrival or an earlier or later departure, please tell us in advance.
Cancellation and changes
The cancellation policy (deadlines, any amounts retained or refunded) is set out in the confirmed offer; please ask for it before booking. If you need to cancel or change your dates, let us know as soon as possible, through the same channel you used to book.
Right of withdrawal
Under Art. 16 of Government Emergency Ordinance no. 34/2014 on consumer rights, the 14-day right of withdrawal, usually granted for distance contracts, does not, as a rule, apply to contracts for accommodation services (other than for residential purposes) for a specific date or period. Consequently, for a booking for a fixed date or period, cancellation is governed by the terms in the confirmed offer, not by a 14-day right of withdrawal.
General house rules
- The rooms are non-smoking.
- Please keep quiet, especially in the evening and at night, out of respect for other guests.
- Additional rules (for example for children, pets or events) will be communicated to you when you book, if applicable.
Events
For weddings, christenings or other events, the terms (number of people, menu, deposit, cancellation) are set separately, in the personalised offer.
Complaints
If you are not satisfied with a service, please tell us immediately, at reception or by phone (0749 155 547) or email (pensiuneacristina2015@yahoo.com), so that we can put things right. If a complaint is not resolved amicably, you can contact ANPC, the Romanian National Authority for Consumer Protection (anpc.ro), or an alternative dispute resolution (SAL) body: reclamatiisal.anpc.ro.
Your data
How we use the data received when you book is explained in the Privacy Policy.